Creative Brief

Our entry highlights the seamless refresh of our company intranet, HarrisLink. The previous version lacked significant updates for over eight years and required a thorough content cleanup and reorganization to reflect our firm’s growth and business needs. The new, 100% cloud-based, mobile-friendly intranet helps engage our diverse and hybrid employee population, acts as a hub for knowledge management and information sharing, and increases efficiencies through improved information architecture that allows our employee-owners to find the information they need quickly.

We customized our messaging to engage diverse audiences, highlighting the benefits of the new platform, Synthesis 6 by Knowledge Architecture, through extensive market research. Our strategy prioritized transparency, accessibility, and inclusivity, aiming to improve user experience by simplifying content creation, streamlining discovery, and cutting search time.

Our new system surpasses the previous SharePoint-based intranet in flexibility, empowering users with enhanced creativity in page design and multimedia integration. Seamless integration with VantagePoint and OpenAsset ensures easy access to Harris' information. By shifting from self-managed SharePoint servers, we've lightened the IT load and cut costs, delivering substantial savings for Harris.

We applied the "Essential Content Update" method, refining content and enhancing information architecture for improved usability. Our phased approach, encompassing content evaluation, architecture development, branding, and implementation, minimized disruptions to daily operations.

We gauge success using set metrics, such as project milestones, user feedback, and cost savings. After launch, we maintain content, provide thorough user training, and prioritize innovation, collaboration, and strategic planning to ensure sustained engagement and satisfaction with our HarrisLink intranet.